In the past few days, IKEA, the world's largest furniture and household goods supplier, has fallen into a “recall door†due to furniture safety risks. IKEA made a clear statement that the scope of the recall is limited to North America and will not recall the same product in China on the grounds that it “conforms to relevant Chinese standardsâ€. On July 5, the reporter visited the IKEA store in Guangzhou and saw that the furniture including the popular Malm series was still on sale.
On-site visit? ? "Problem furniture sales are good"
Shenzhen Consumer Council conducted a field investigation in Shenzhen, Yijia on June 30, and found that the problem furniture still sells this series of goods in the Shenzhen market; the reporter visited the IKEA store in Guangzhou on July 5 and found that the Malm series drawers and many others The products involved are still on sale.
"Malm drawers have a variety of models, sales are not bad." A staff member of the Guangzhou IKEA store told reporters that the height of the series of drawers is usually more than 60 cm, some families will put the cabinets in the children's room to save Use the cabinet.
For the children of the net pass climbing the drawer is easy to be overwhelmed, the reporter did an experiment in the mall, when the bottom drawer was completely opened, press hard to replace the child's weight, because the cabinet is not fixed on the wall The chest of drawers has been shaken. "When it is fixed on the wall, it will not sway", the staff said that the mall has not received any complaints about the consumer injury caused by the chest of drawers.
User opinion? ? "Compliance with standards" cannot evade responsibility
“Why don’t you recall in China? These drawers that are still being sold, who is responsible for the safety problems after the sale?†On the Internet, IKEA’s “Recall Door†quickly became a hot topic for netizens. Some netizens have questioned IKEA's handling of different standards in the Chinese market in this recall. "Can the standard of protecting consumers be different from China and foreign countries?"
“Our products have clear tips to be firmly reinforced on the wall. For customers who have already purchased such products, they can also receive reinforcement parts for free.†Guangzhou IKEA store staff said. The IKEA China Headquarters publicly responded that it is not recalling the drawers that are being sold in China. “The IKEA drawers are subject to the EU and China mandatory standard clauses. The products need to be fixed to the wall according to the instructions. Overturning risk."
According to a network survey data initiated by People's Daily Online, about 90% of the netizens who participated in the voting held that IKEA did not recall the problem furniture in China, “differential treatment, suspected of discriminationâ€, 80% of netizens believe that “conforming to Chinese standards†cannot Became a reason for IKEA to evade its responsibility for recall.
The IKEA “recall door†incident triggered official attention. The Shenzhen Consumer Council publicly questioned on June 30 why the IKEA Group did not recall similar products in China at the same time. The Shanghai Municipal Bureau of Quality and Technical Supervision and the Shanghai Entry-Exit Inspection and Quarantine Bureau also interviewed IKEA (China) Investment Co., Ltd. at the first time, requesting IKEA to earnestly fulfill its responsibility for quality and safety, and carefully investigate product safety hazards to ensure consumers' personal lives. Safety.
Industry experts? ? Furniture safety standards should be refined
"Last year, we have received complaints about IKEA's consumer complaints. There is really no problem with the drawers caused by the problem." A staff member of the Guangzhou Consumer Council told reporters that despite these problems, the drawers of these problems are in line with China. The standard of mechanical stability of furniture, but its existence of "defective and dangerous design", which will endanger personal and property safety, should be recalled.
The staff introduced that at present, China implements the "Measures for the Management of Defective Consumer Goods Recall" issued by the General Administration of Quality Supervision, Inspection and Quarantine, which clearly stipulates that the term "defects" refers to the same batch due to design, manufacture, warning signs and other reasons. Types or categories of consumer goods generally do not meet the national standards, industry standards to protect personal and property safety requirements or other unreasonable risks that endanger the safety of people and property. "Consumer products that are defective, producers should implement recalls ".
The staff also said that IKEA's initiative to recall problem products in the North American market "the most critical reason is that North American industry standards clearly state that the cabinet must not be dumped when it is not fixed on the wall." The staff believes that China The industry standards do not have clear regulations on this. The IKEA “recall door†incident is a “one reminder†for the relevant departments to speed up the unification, refinement and implementation of furniture safety standards.
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