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Packing and Delivery
1. We will use protective plastic and customized boxed to pack. (Enviroment friendly material)
2. We could do customized packing according to the quantity.
3. DHL/FedEx/UPS Express usually takes about 3-5 working days to the destination. And it's about 5-8 days by EMS or TNT. Hongkong Post Air Parcel takes 7Â to 10 days to ship to worldwide.
After-sale Service
1. Our Customer service will begin to track the product processing every day until you receive the goods and verify the product quality when you finish the payment.
2. Also through voice phone, message could contact us at any time!
3. Follow up the case, record the entire process. Solution will be provide with 24 hours.
Meanwhile, the problem complaint will be reported to QC department.
QC will find defect from which department, who is in charge to identify responsibility.
4. Collect and record all the voice from each customer respond, suggestion, requirement.
5. All products have 1Â year warranty. If there is no man-made problem, we will replace or repair for your freely.
6. We own the best after-sale service, if any problems happen, our team will do our best to solve for customers.
Customer Service Center (International)
1. From Monday to Saturday between 08: 00-17: 30 hours (Beijing Time)
2. Reply you inquiry in 24 working hours.
3. Offer customer the best price with high quality products.
Payment
1. We can accept T/T and western union and paypal order, the best way is direct paypal payment, you can choose yourself. If you want other payment terms, please let us know before when you order.
2. Make sure that you have completed all the details information like contact person, address, post code and telephone number when filling in your buyer's information.
Contact:
Changchun Realpoo Photoelectric CO.,Ltd
http://www.realpoo.cn
Tel:86-431-89270225
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Smoking And Cooking Solutions
Helper have accumulated rich experience in the smoking(smoking chamber),dry maturing(dry maturing chamber) and cooking(cooking chamber) solutions through decades of years development. We know clearly the importance of the temperature, humidity and ventilation conrtrolling for sausage production, thus our machine can hold control all the key points and help our clients to avoid the risk of defective products. Not only the machine itself, we are always pleasure to give our suggestions on the auxiliary and some other supported devices and equipment.
Sausage Ham Smokehouse,Smoke Maturing Oven,Meat Processing Smoke Oven,Smoking And Cooking Solutions,Smoking Chamber,Cooking Chamber,Dry Maturing Chamber
Helper Machinery Group Co., Ltd. , https://www.helperfoodsolution.com