Participate in self-service outdoor sports need to be careful Date:2017-02-04 13:17
On the occasion of the coming Spring Festival, Huizhou Tourism Bureau issued tourism consumption tips. Holiday travel, what are the consumer traps worth our attention? Out of play, how to solve the pit? After reading the following pit book, Spring Festival travel will be more comfortable.
In recent years, a variety of zero-negative groups have emerged in the tourist market. The relevant person in charge of the Huizhou Tourism Bureau reminds tourists that when choosing travel agencies and product lines, priority should be given to service quality and avoid blindly pursuing low-cost tourism. At the same time, the tour group should choose a legitimate and qualified travel agency. The person in charge reminded consumers that legal travel agencies must have the Business License and the Travel Agency License. Check the travel agency’s legality and the corresponding qualifications. You can call 2238354 for consultation.
With outdoor travel gradually becoming a trend, the above-mentioned person in charge reminded that due to organizing activities such as outdoor sports clubs and self-driving tour clubs that are generally registered through WeChat or forum before going out, they will not sign a written contract with the participants, and there is no agreement on both sides. Rights and obligations, in the event of security or service quality problems and disputes difficult to determine the responsibility of the defaulting party, and the organizers often shirk responsibility, so consumers decide whether to participate in outdoor travel should be cautious.
Regardless of tourists and guides, or between tourists and travel destination businesses, incidents that create disputes during trips are frequently reported. Then, how should we deal with disputes on the road? When there are disputes during the journey, tourists should calmly deal with them, communicate with guides or travel agencies in time, and both parties should take active remedial measures through negotiation, or pay attention to keeping and properly keeping each one. Such evidential materials are directly reflected to the relevant administrative departments so as to avoid artificially expanding the situation due to excessive words and actions, and do not take actions such as strikes or strikes. Otherwise, the resulting losses will be borne by tourists. The above-mentioned person in charge suggested that tourists should retain evidence and exercise reasonable rights protection. If the travel agency and tour guides are arbitrarily changing their itinerary or forcing consumption, they should pay attention to keeping evidence, insist on rational appeals, exercise reasonable rights protection according to the law, call the local tourist complaints phone for consultation or complaint, or they can contact the relevant authorities within 90 days after the tour ends. Complaints from tourism complaint authorities may also be submitted to the municipal arbitration commission for arbitration or to the people's court. Huizhou Tourism Complaint Telephone: 12345 (Huizhou Municipal Government Service Hotline), National Tourism Complaint Hotline: 12301.
related news
Last year, the city’s tourism complaints decreased by 22% year-on-year
The reporter learned from the Tourism Quality Supervision and Administration Institute of Huizhou City that in 2016, the city received 81 cases of complaints in tourism, 71 cases were accepted, 10 were inadmissible, 71 cases were closed, and the rate of cases closed was 100%. In the previous year, there were 20 reductions, a decrease of 22% year-on-year.
The relevant person in charge of the Huizhou Tourism Quality Supervision and Administration Institute stated that the noticeable decrease in complaints shows that the city’s 2016 corporate service quality has improved. In 2016, the Tourism Bureau has repeatedly invited experts to hold training classes for the city's tourism quality supervision personnel. Through training, it has further improved the ability of tourism companies to handle tourism complaints and resolve contradictions, solve problems for enterprises and improve the quality of tourism services in the city. The reporter learned that domestic tourism is the focus of complaints. In 2016, the city received a total of 61 complaints on domestic tourism, accounting for 85.9% of the total number of complaints received, mainly reflecting the unreasonable travel company charges, goods not boarded, and unreasonable withholding charges.
In addition, a total of 32 complaints in tourist attractions, accounting for 45.1% of the total complaints, is the main object of the complaint. The main reasons for the above-mentioned responsible persons analysis are as follows: First, self-guided tour forms such as self-driving tours and backpacking tours are increasingly favored by people. The carrying capacity, traffic, security, and some basic public service facilities of tourist attractions have become prominent issues in the construction of scenic spots; It is the standard management of the scenic spot and the service level of the staff needs to be improved; Third, the complaint handling mechanism is not perfect. The person in charge suggested that tourist attractions should continue to strengthen their standards and service standards, improve service quality, and reduce complaints.
On the occasion of the coming Spring Festival, Huizhou Tourism Bureau issued tourism consumption tips. Holiday travel, what are the consumer traps worth our attention? Out of play, how to solve the pit? After reading the following pit book, Spring Festival travel will be more comfortable.
In recent years, a variety of zero-negative groups have emerged in the tourist market. The relevant person in charge of the Huizhou Tourism Bureau reminds tourists that when choosing travel agencies and product lines, priority should be given to service quality and avoid blindly pursuing low-cost tourism. At the same time, the tour group should choose a legitimate and qualified travel agency. The person in charge reminded consumers that legal travel agencies must have the Business License and the Travel Agency License. Check the travel agency’s legality and the corresponding qualifications. You can call 2238354 for consultation.
With outdoor travel gradually becoming a trend, the above-mentioned person in charge reminded that due to organizing activities such as outdoor sports clubs and self-driving tour clubs that are generally registered through WeChat or forum before going out, they will not sign a written contract with the participants, and there is no agreement on both sides. Rights and obligations, in the event of security or service quality problems and disputes difficult to determine the responsibility of the defaulting party, and the organizers often shirk responsibility, so consumers decide whether to participate in outdoor travel should be cautious.
Regardless of tourists and guides, or between tourists and travel destination businesses, incidents that create disputes during trips are frequently reported. Then, how should we deal with disputes on the road? When there are disputes during the journey, tourists should calmly deal with them, communicate with guides or travel agencies in time, and both parties should take active remedial measures through negotiation, or pay attention to keeping and properly keeping each one. Such evidential materials are directly reflected to the relevant administrative departments so as to avoid artificially expanding the situation due to excessive words and actions, and do not take actions such as strikes or strikes. Otherwise, the resulting losses will be borne by tourists. The above-mentioned person in charge suggested that tourists should retain evidence and exercise reasonable rights protection. If the travel agency and tour guides are arbitrarily changing their itinerary or forcing consumption, they should pay attention to keeping evidence, insist on rational appeals, exercise reasonable rights protection according to the law, call the local tourist complaints phone for consultation or complaint, or they can contact the relevant authorities within 90 days after the tour ends. Complaints from tourism complaint authorities may also be submitted to the municipal arbitration commission for arbitration or to the people's court. Huizhou Tourism Complaint Telephone: 12345 (Huizhou Municipal Government Service Hotline), National Tourism Complaint Hotline: 12301.
related news
Last year, the city’s tourism complaints decreased by 22% year-on-year
The reporter learned from the Tourism Quality Supervision and Administration Institute of Huizhou City that in 2016, the city received 81 cases of complaints in tourism, 71 cases were accepted, 10 were inadmissible, 71 cases were closed, and the rate of cases closed was 100%. In the previous year, there were 20 reductions, a decrease of 22% year-on-year.
The relevant person in charge of the Huizhou Tourism Quality Supervision and Administration Institute stated that the noticeable decrease in complaints shows that the city’s 2016 corporate service quality has improved. In 2016, the Tourism Bureau has repeatedly invited experts to hold training classes for the city's tourism quality supervision personnel. Through training, it has further improved the ability of tourism companies to handle tourism complaints and resolve contradictions, solve problems for enterprises and improve the quality of tourism services in the city. The reporter learned that domestic tourism is the focus of complaints. In 2016, the city received a total of 61 complaints on domestic tourism, accounting for 85.9% of the total number of complaints received, mainly reflecting the unreasonable travel company charges, goods not boarded, and unreasonable withholding charges.
In addition, a total of 32 complaints in tourist attractions, accounting for 45.1% of the total complaints, is the main object of the complaint. The main reasons for the above-mentioned responsible persons analysis are as follows: First, self-guided tour forms such as self-driving tours and backpacking tours are increasingly favored by people. The carrying capacity, traffic, security, and some basic public service facilities of tourist attractions have become prominent issues in the construction of scenic spots; It is the standard management of the scenic spot and the service level of the staff needs to be improved; Third, the complaint handling mechanism is not perfect. The person in charge suggested that tourist attractions should continue to strengthen their standards and service standards, improve service quality, and reduce complaints.
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