Recently, Zhangzhou City Consumer Protection Committee received a phone complaint from Mr. Zhang that he purchased the wine cabinet of the classical craft furniture workshop on Taobao on September 10, and found that the size and description did not match after the arrival. Description size: 138× 38 × 90 × 110, actual size: 132 × 23 × 75 × 94. Mr. Zhang looked for the business to reflect the matter, the merchant agreed to refund, but refused to bear the return shipping cost of 312 yuan, the consumer and Taobao customer service reflected unsuccessful, and instead called the complaint store, asking the merchant to refund and bear the freight back and forth.
To this end, the staff of the Consumer Protection Committee immediately contacted Zheng, the person in charge of the factory. Zheng said that Mr. Zhang’s wine cabinet is not from the factory, but that another person, Wei, took the order and sold it directly. After the patient persuasion of the staff of the Consumer Protection Committee, Zheng agreed to contact Wei, and returned the freight of 312 yuan to Mr. Zhang. Mr. Zhang, the consumer, is satisfied with the results.
Consumer Protection Committee reminds: When purchasing furniture online, you should keep one more eye. You should remark the model, style, material, color, damage, delivery time and other specific information of the furniture during the purchase negotiation and the transaction agreement, so as to avoid the goods at the time of delivery. It’s not right, it’s also convenient for rights protection.
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